User agreement and Distance Sales Agreement

User Agreement

Entering this website or using any information on this website means that you accept the following conditions. etc. Estela Dermokozmetik (“Cyrene”) is not responsible for any direct or indirect damages that may arise due to breach of contract, tortious act, or other reasons due to use. As a result of breach of contract, tort, negligence or other reasons; does not accept any responsibility for interruption of the transaction, error, negligence or interruption. reserves the right to reorganize the site and stop the broadcast. Changes take effect at the time of publication on the site. These changes are deemed to have been accepted by the use of the site or by logging into the site. These conditions also apply to other linked web pages.

Cyrene, as a result of breach of contract, tort, negligence or other reasons; does not accept any responsibility for interruption of the transaction, error, negligence, interruption, deletion, loss, delay of the transaction or communication, computer virus, communication error, theft, destruction or unauthorized entry, modification or use of the records.

This website may contain links or references to other websites that are not under Cyrene's control. Cyrene is not responsible for the content of these sites or the other links they contain.

Cyrene's general appearance and design of this website and all information, pictures, Cyrene brand and other brands on the website, www.cyrene.com.tr domain name, Owner or owner of all materials (“Materials”) and related intellectual and industrial property rights, including logo, icon, demonstrative, written, electronic, graphic or machine-readable technical data, computer software, applied sales system, business method and business model; or is licensed and under legal protection. any Material on the Website; It cannot be changed, copied, reproduced, translated into another language, republished, uploaded to another computer, posted, transmitted, presented or distributed, including code and software, without prior permission and without reference. The whole or part of the website cannot be used on another website without permission. On the contrary, actions require legal and criminal responsibility. All other rights of Cyrene not expressly stated here are reserved.

The use of the Cyrene account by the user in a way that harms both Cyrene and third parties, except for the purposes specified in this user membership agreement and to be determined unilaterally by Cyrene, and/or In the event that the commercial reputation of Cyrene is damaged due to the actions of the user, Cyrene has the right to cancel the membership of the user immediately, and to apply to any legal or administrative authority against the user. In addition, the "Invite a Friend" application on the Cyrene website cannot be used in a way to cause Unsolicited bulk e-mail (UCE/SPAM) sending and to gain profit from it. For this reason, in the event of any action taken by the user in violation of this provision, the user's account, including coupons, will be terminated indefinitely and unilaterally without the need for any other reason.Cyrene reserves the right to sue and claim any and all damages for the damages it may incur.

Cyrene reserves the right to update the content of this legal warning page whenever it wishes, and advises its users to visit the legal warning page each time they enter the site.

Cyrene a Estela Dermokozmetik Tic.Ltd. Sti.



You can reach Cyrène from the information below:



Address:

BAHÇEŞEHİR 1st SECTION MAH. ZIRVE SK. UPHİLL COURT B-1 BLOCK 4 U 53 BAŞAKŞEHİR/ İSTANBUL

Web : www.cyrene.com.tr

E-mail: info@cyrene.com.tr (for quick communication, you can choose the online help section where you can leave your messages 24/7)





DISTANCE SALES AGREEMENT
Article 1- Parties

1.1. Seller

 
Name: Estela Dermokozmetik Tic.Ltd.Şti.

Address: 

User agreement and Distance Sales Agreement

User Agreement

Entering this website or using any information on this website means that you accept the following conditions. etc. Köseoğlu İlaç, Kozmetik ve Danışmanlık from any direct or indirect damage that may arise due to the use of, breach of contract, tortious act, or other reasons. (“Cyrene”) is not responsible. As a result of breach of contract, tort, negligence or other reasons; does not accept any responsibility for interruption of the transaction, error, negligence or interruption. reserves the right to reorganize the site and stop the broadcast. Changes take effect at the time of publication on the site. These changes are deemed to have been accepted by the use of the site or by logging into the site. These conditions also apply to other linked web pages.

Cyrene, as a result of breach of contract, tort, negligence or other reasons; does not accept any responsibility for interruption of the transaction, error, negligence, interruption, deletion, loss, delay of the transaction or communication, computer virus, communication error, theft, destruction or unauthorized entry, modification or use of the records.

This website may contain links or references to other websites that are not under Cyrene's control. Cyrene is not responsible for the content of these sites or the other links they contain.

Cyrene's general appearance and design of this website and all information, pictures, Cyrene brand and other brands on the website, www.cyrene.com.tr domain name, Owner or owner of all materials (“Materials”) and related intellectual and industrial property rights, including logo, icon, demonstrative, written, electronic, graphic or machine-readable technical data, computer software, applied sales system, business method and business model; or is licensed and under legal protection. any Material on the Website; It cannot be changed, copied, reproduced, translated into another language, republished, uploaded to another computer, posted, transmitted, presented or distributed, including code and software, without prior permission and without reference. The whole or part of the website cannot be used on another website without permission. On the contrary, actions require legal and criminal responsibility.All other rights of Cyrene not expressly stated here are reserved

The use of the Cyrene account by the user in a way that harms both Cyrene and third parties, except for the purposes specified in this user membership agreement and to be determined unilaterally by Cyrene, and/or Cyrene In case the commercial reputation of 's is damaged due to the actions of the user, Cyrene has the right to cancel the membership of the user immediately, and to apply to all kinds of legal and administrative authorities against the user. In addition, the "Invite a Friend" application on the Cyrene website cannot be used in a way to cause Unsolicited bulk e-mail (UCE/SPAM) sending and to gain profit from it. For this reason, in the event of any action taken by the user in violation of this provision, the user's account, including coupons, will be terminated indefinitely and unilaterally without the need for any other reason. Cyrene reserves the right to sue and demand any and all lawsuits against the damages it may incur.
Cyrene is a brand of Köseoğlu Pharmaceuticals, Cosmetics and Consulting.



You can reach Cyrene from the information below:

 

Address: 
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BAHÇEŞEHİR 1st SECTION MAH. ZIRVE SK. UPHİLL COURT B-1 BLOCK 4 U 53 BAŞAKŞEHİR/ İSTANBUL



Web : www.cyrene.com.tr

E-mail: info@cyrene.com.tr





DISTANCE SALES AGREEMENT 
Article 1- Parties

1.1. Seller



Name : Estela Dermokozmetik Tic. LTD.Şti.

Address 

BAHÇEŞEHİR 1st SECTION MAH. ZIRVE SK. UPHİLL COURT B-1 BLOCK 4 U 53 BAŞAKŞEHİR/ İSTANBUL

Email : info@cyrene.com.tr


1.2. Recipient

Name – surname/TC.No
Address 
Telephone
E-mail 

Item 2- Subject

The subject of this contract is regarding the sale and delivery of the product, the qualifications and sales price of which are specified below, which the BUYER has made an electronic order (e-commerce) from the SELLER's website http://www.cyrene.com.tr It is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts. sales price, payment method, delivery conditions and costs etc. All preliminary information about the goods subject to sale and the use of the right of "withdrawal" and how to use this right, the official authorities to which they can submit their complaints and objections, etc. He/she accepts and declares that he/she has been informed by the seller clearly, understandably and in accordance with the internet environment (e-commerce site), confirms this preliminary information in electronic environment and then orders the goods in accordance with the provisions of this contract.

http://www. The preliminary information on the cyrene.com.tr site and the invoice issued on the order given by the buyer are integral parts of this contract.

Article 3- Subject of the Contract Product/Payment/Delivery Information

Received in electronic environment The type and type of product/products, quantity, brand/model, sales price, payment method, delivery person, delivery address, invoice information, shipping fee are as follows. The person to be invoiced and the person making the contract must be the same.The following information must be correct and complete. The buyer accepts to fully cover the damages that may arise from the inaccuracy or incompleteness of this information, and also the buyer accepts any responsibility that may arise from this situation. reserves the right to stop the order when the information does not match the truth. In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER from the telephone, e-mail and postal addresses given by the BUYER, it freezes the execution of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order so that both parties are not damaged.

Product/Products Received
Name , code : ; … pcs
Total Sales Price : …. -TL
Payment Method : Credit Card/Bank Transfer (EFT)
Delivery Person :
Phone number :
Delivery Address :
Invoice Person/Institution :
Invoice Address :
Tax Office :
Tax Registry Number :
Shipping Fee : … -TL
Article 4- Contract Date and Force Majeure

Contract date, when the order was placed by the buyer which is the date ../../….
situations that make it impossible to fulfill them on time will be considered as force majeure (Natural disaster, war, terrorism, uprising, changing legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party that occurs in the person of the force majeure shall notify the other party immediately and in writing. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.

Article 5- Rights and Obligations of the Seller

5.1. The Seller agrees and undertakes to fully fulfill the obligations imposed on him in the contract, except for force majeure, in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts.

5.2. Persons under the age of 18 (eighteen) cannot shop at www.cyrene.com.tr. The seller will base that the buyer's age stated in the contract is correct. However, the seller cannot be held responsible in any way due to the wrong writing of the age of the buyer.

5.2. http://www.cyrene.com.tr is not responsible for price errors caused by system errors. Accordingly, the seller is not responsible for the promotion and price errors that may arise due to the system, design or illegal interventions on the website. Based on system errors, the buyer cannot claim from the seller.

5.3. You can shop at http://www.cyrene.com.tr by credit card (Visa, MasterCard, etc.) or bank transfer. Orders that are not transferred within one week from the order date will be cancelled. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods made without contacting customer service, such as cash on delivery or postal check, are not accepted.

Article 6- Rights and Obligations of the Buyer

61. The buyer accepts and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure.

6.2. Buyer accepts and undertakes that he/she is deemed to have accepted the terms of the employment contract by placing an order and will make the payment in accordance with the payment method specified in the contract.

6.3. The buyer, on the website http://www.cyrene.com.tr, the name, title, full address, telephone and other access information of the seller, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. . All preliminary information about the goods subject to sale and the use of the right of "withdrawal" and how to use this right, the official authorities to which they can submit their complaints and objections, etc. He/she accepts and declares that he/she has clear, understandable and appropriate knowledge about the subject of the internet and confirms this preliminary information in electronic environment.

6.4. Pursuant to the previous article, the Buyer shall read and be informed about the order/payment/use procedure information of www.cyrene.com.tr which includes product order and payment conditions, product usage instructions, precautions taken against possible situations and warnings, and gives the necessary confirmation in electronic environment. declares.

6.5. If the buyer wishes to return the product he bought, he agrees and undertakes not to damage the product and its packaging under any circumstances, and to return the original invoice and delivery note at the time of return.

Article 7- Order/Payment Procedure

Order:

After the buyer's approval of the VAT included TL amount (total installment amounts in installment transactions) of the products added to the shopping cart, it is processed over the POS of the relevant bank card. Therefore, before the orders are shipped
the order confirmation mail is sent to the customer. No shipment is made before the Order Confirmation mail is sent.

The buyer is notified of any disruption in the process or any problems that may arise regarding the credit card, by using one or more of the telephone/fax/e-mail ways specified in the contract. If necessary, the buyer may be asked to contact his bank. The processing time of the orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or it is determined that the money order (EFT) has reached the seller's accounts. In the event of a stock problem, if the buyer is immediately and clearly informed and gives approval, another product of equal quality and price can be sent to the buyer, or in line with the buyer's desire and choice; another new product may be sent, the product may be in stock or the other obstacle preventing delivery may be expected to disappear and/or the order may be cancelled. If any, any document that puts him under debt is returned to him within ten days at the latest, and the contract is cancelled. In such a case, the buyer will not claim any additional material and moral damages from the seller.

Payment:

http://www.cyrene.com On .tr, buyers who do not want to use their credit card information on the internet are offered the opportunity to order by cash transfer. In payment by wire transfer, the buyer can choose the bank most suitable for him and make the transfer. If EFT is made, the date of transfer to the account will be taken into account.When making money order and/or EFT, the "Sender Information" must be the same as the Billing Information and the order number must be written If the relevant bank or financial institution does not pay the product price to the Seller due to unfair or unlawful use by persons, the Buyer is obliged to send the product delivered to him to the Seller within 10 days. In such cases, the transportation costs belong to the Buyer. accepts, declares and undertakes that the relevant provisions will be implemented within the scope of the "Credit Card Agreement" between the Bank and the BUYER.

Article 8- Shipment/Delivery Procedure

Shipment:

Order Confirmation With the sending of the e-mail, the product/products are given to the courier company that the seller has a contract with. The delivery time is 30 days from the sending of the Order confirmation mail and the conclusion of the contract. This period can be extended for a maximum of ten days, provided that the buyer is notified in writing or with a permanent data carrier. In regions where the Cargo Company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies or deficiencies in the shipping information, some social events and natural disasters. The buyer cannot impose any responsibility on the seller due to these sags. If the product is to be delivered to another person / organization from the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracy in the shipping information and / or the absence of the Buyer. If the product/products did not reach the customer within the specified days, delivery problems should be reported to the customer services immediately by using the info@cyrene.com.tr e-mail address.

In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company representative thinks that the package is not damaged, the buyer has the right to open the package and check that the products were delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to the Seller Customer Services as soon as possible with the copy of the report remaining in the Buyer.
Product Return:

The buyer has the right to withdraw from the contract within seven days after receiving the goods, without giving any reason and without paying any penalty. In accordance with the general communiqué of the tax procedure law numbered 385, the buyer must fill in the return sections at the bottom of the 2 invoices belonging to the seller delivered together with the goods, fill in the return sections completely and correctly, sign one copy and send it to the seller with the product, and keep the other copy in his/her custody. The period starts from the day the goods are delivered to the buyer.The cost of returning the returned product or products must be borne by the buyer

There is no right of withdrawal for the goods prepared in line with the buyer's wishes and/or his personal needs. He will return the total price he has received within ten days, at the latest, from the receipt of the invoice containing the notification with the product, and any document that puts the consumer in debt, without incurring any expense to the consumer. The existence of a reason does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the value or decrease in the value of the goods.

The general return period for any product purchased accidentally is 7 days. Within this period, the return of products that have been opened, used, destroyed, etc. will not be accepted. Returns should be made in the original packaging. will not be taken and the price will not be refunded.

For product return, the situation should be reported to customer service first. The information about sending the product as a return is sent to the customer by the seller. After this meeting, the product should be delivered to the seller, together with the invoice containing the information about the return, via the Cargo company that makes the delivery to the buyer's address. If the returned product reaches the seller, it is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the buyer's credit card/account. No refund will be made until the product is returned. The time for the credit card refunds to be reflected on the credit card accounts is at the discretion of the relevant bank. If so, the Bank makes the repayment to the buyer in installments. After the seller pays the entire product price to the bank at once, in case the installment expenditures made from the Bank's POS are returned to the buyer's credit card, the requested refund amounts are transferred by the Bank to the bearer's accounts in installments so that the parties involved do not become victims. , if the return date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month and the buyer will receive the installments paid before the return for another month after the sales installments are completed, equal to the number of installments he has paid before the return, and will be deducted from his current debts.
In case of the return of goods and services purchased with a
Card, the seller cannot make a cash payment to the buyer in accordance with the contract he has made with the Bank. In the event of a return transaction, the member workplace, namely the seller, will make the refund via the relevant software, and since the member workplace, the seller, is obliged to pay the relevant amount to the Bank in cash or as a deduction, the buyer cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer pays the amount to the Bank at once.

Item 10-Warranty

Products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of manufacturing faults, under the following conditions: The seller's warranty liability is only valid for consumers covered by the law no 4077 For commercial works, the provisions of the Turkish Commercial Code shall apply.
Article 11- Confidentiality

The information given by the buyer to the seller with the purpose of making payment with the information specified in this contract will not be shared with third parties by the seller.
Seller will only be able to disclose this information within the framework of the existence of an administrative / legal obligation. If the seller has the information requested from him within the scope of any legal investigation with documented research capacity, he can provide it to the relevant authority.

Credit Card information is never stored, Credit Card information is only used for provisioning by securely transmitting to the relevant banks during the collection process and after provisioning. are deleted from the system.
Information such as e-mail address, postal address and telephone of the buyer is only used by the seller for standard product delivery and notification procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after approval.

Article 12- Competent Courts and Enforcement Offices in Case of Dispute

Dispute arising from the implementation of this contract with the Consumer Arbitration Committees up to the value announced in December every year by the Ministry of Industry and Trade.



Email :

1.2. Recipient

Name – surname/TC.No
Address 
Telephone
E-mail 

Item 2- Subject

The subject of this contract is regarding the sale and delivery of the product, the qualifications and sales price of which are specified below, which the BUYER has made an electronic order (e-commerce) from the SELLER's website http://www.cyrene.com.tr It is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts. sales price, payment method, delivery conditions and costs etc. All preliminary information about the goods subject to sale and the use of the right of "withdrawal" and how to use this right, the official authorities to which they can submit their complaints and objections, etc. He/she accepts and declares that he/she has been informed by the seller clearly, understandably and in accordance with the internet environment (e-commerce site), confirms this preliminary information in electronic environment and then orders the goods in accordance with the provisions of this contract.

http://www. The preliminary information on the cyrene.com.tr site and the invoice issued on the order given by the buyer are integral parts of this contract.

Article 3- Subject of the Contract Product/Payment/Delivery Information

Received in electronic environment The type and type of product/products, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information, shipping fee are as follows. The person to be invoiced and the person making the contract must be the same. must be correct and complete. The buyer accepts to fully cover the damages that may arise from the situations where this information is not correct or incomplete, and also the buyer accepts all kinds of responsibility that may arise from this situation. reserves.In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER from the telephone, e-mail and postal addresses given by the BUYER, it will freeze the execution of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order so that both parties are not damaged.

Product/Products Received
Name , code : ; … pcs
Total Sales Price : …. -TL
Payment Method : Credit Card/Bank Transfer (EFT)
Delivery Person :
Phone number :
Delivery Address :
Invoice Person/Institution :
Invoice Address :
Tax Office :
Tax Registry Number :
Shipping Fee : … -TL
Article 4- Contract Date and Force Majeure

Contract date, when the order was placed by the buyer which is the date ../../….
situations that make it impossible to fulfill them on time will be considered as force majeure (Natural disaster, war, terrorism, uprising, changing legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party that occurs in the person of the force majeure shall notify the other party immediately and in writing. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.

Article 5- Rights and Obligations of the Seller

5.1. The Seller agrees and undertakes to fully fulfill the obligations imposed on him in the contract, except for force majeure, in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts.

5.2. Persons under the age of 18 (eighteen) cannot shop at www.cyrene.com.tr. The seller will base that the buyer's age stated in the contract is correct. However, the seller cannot be held responsible in any way due to the wrong writing of the age of the buyer.

5.2. http://www.cyrene.com.tr is not responsible for price errors caused by system errors. Accordingly, the seller is not responsible for the promotion and price errors that may arise due to the system, design or illegal interventions on the website. Based on system errors, the buyer cannot claim from the seller.

5.3. You can shop at http://www.cyrene.com.tr by credit card (Visa, MasterCard, etc.) or bank transfer. Orders that are not transferred within one week from the order date will be cancelled. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods such as paid shipment or postal check, which are made without consulting customer services, are not accepted.

Article 6- Rights and Obligations of the Buyer

6.1. The buyer accepts and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure.

6.2. Buyer accepts and undertakes that he/she is deemed to have accepted the terms of the employment contract by placing an order and will make the payment in accordance with the payment method specified in the contract.

6.3. Buyer, http://www.cyrene.com.The name, title, full address, telephone and other access information of the seller, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information about the goods subject to sale and "withdrawal" information from the www.tr website. the use of the right and how to use this right, the official authorities to which they can submit their complaints and objections, etc. He/she accepts and declares that he/she has clear, understandable and appropriate knowledge about the subject of the internet and confirms this preliminary information in electronic environment.

6.4. Pursuant to the previous article, the Buyer shall read and be informed about the order/payment/use procedure information of www.cyrene.com.tr which includes product order and payment conditions, product usage instructions, precautions taken against possible situations and warnings, and gives the necessary confirmation in electronic environment. declares.

6.5. If the buyer wishes to return the product he bought, he agrees and undertakes not to damage the product and its packaging under any circumstances, and to return the original invoice and delivery note at the time of return.

Article 7- Order/Payment Procedure

Order:

After the buyer's approval of the VAT included TL amount (total installment amounts in installment transactions) of the products added to the shopping cart, it is processed over the POS of the relevant bank card. Therefore, before the orders are shipped
the order confirmation mail is sent to the customer. No shipment is made before the Order Confirmation mail is sent.

The buyer is notified of any disruption in the process or any problems that may arise regarding the credit card, by using one or more of the telephone/fax/e-mail ways specified in the contract. If necessary, the buyer may be asked to contact his bank. The processing time of the orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or it is determined that the money order (EFT) has reached the seller's accounts. In the event of a stock problem, if the buyer is immediately and clearly informed and gives approval, another product of equal quality and price can be sent to the buyer, or in line with the buyer's desire and choice; another new product may be sent, the product may be in stock or the other obstacle preventing delivery may be expected to disappear and/or the order may be cancelled. If any, any document that puts him under debt is returned to him within ten days at the latest, and the contract is cancelled. In such a case, the buyer will not claim any additional material and moral damages from the seller.

Payment:

http://www.cyrene.com On .tr, buyers who do not want to use their credit card information on the internet are offered the opportunity to order by cash transfer. In payment by wire transfer, the buyer can choose the bank most suitable for him and make the transfer. If EFT is made, the date of transfer to the account will be taken into account. When making money order and/or EFT, the "Sender Information" must be the same as the Billing Information and the order number must be written. In the event that the relevant bank or financial institution does not pay the product price to the Seller due to unfair or unlawful use by unauthorized persons, the Buyer is obliged to send the product delivered to him to the Seller within 10 days.In such cases, the transportation costs belong to the Buyer

If the Buyer has chosen to pay by credit card, the BUYER shall confirm the relevant interest rates and default interest information from his bank separately, and that he/she will pay the interest and default interest in accordance with the provisions of the legislation in force. It accepts, declares and undertakes that the relevant provisions will be implemented within the scope of the "Credit Card Agreement" between the Bank and the BUYER.

Article 8- Shipping/Delivery Procedure

Shipment:

Order confirmation mail Upon sending, the product/products are given to the courier company with which the seller has a contract. The delivery time is 30 days from the sending of the Order confirmation mail and the conclusion of the contract. This period can be extended for a maximum of ten days, provided that the buyer is notified in writing or with a permanent data carrier. In regions where the Cargo Company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies or deficiencies in the shipping information, some social events and natural disasters. The buyer cannot impose any responsibility on the seller due to these sags. If the product is to be delivered to another person / organization from the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracy in the shipping information and / or the absence of the Buyer. If the product/products did not reach the customer within the specified days, delivery problems should be reported to the customer services immediately by using the info@cyrene.com.tr e-mail address.

In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company representative thinks that the package is not damaged, the buyer has the right to open the package and check that the products were delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to the Seller Customer Services as soon as possible with the copy of the report remaining in the Buyer.
Product Return:

The buyer has the right to withdraw from the contract within seven days after receiving the goods, without giving any reason and without paying any penalty. In accordance with the general communiqué of the tax procedure law numbered 385, the buyer must fill in the return sections at the bottom of the 2 invoices belonging to the seller delivered together with the goods, fill in the return sections completely and correctly, sign one copy and send it to the seller with the product, and keep the other copy in his/her custody. The period starts from the day the goods are delivered to the buyer. The cost of returning the returned product or products must be borne by the buyer. He will return the total amount he has received within ten days at the latest after the receipt of the invoice containing the notification of withdrawal, together with the product, and any documents, if any, that put the consumer in debt, without incurring any expense to the consumer.

The decrease in the value of the goods received or the existence of a reason that makes it impossible to return does not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the value or decrease in the value of the goods. < br>
The general return period for any product purchased inadvertently is 7 days. Within this period, the return of products that have been opened, used, destroyed, etc. will not be accepted. Returns should be made in the original packaging. will not be taken and the price will not be refunded.

For product return, the situation should be reported to customer service first. The information about sending the product as a return is sent to the customer by the seller. After this meeting, the product should be delivered to the seller, together with the invoice containing the information about the return, via the Cargo company that makes the delivery to the buyer's address. If the returned product reaches the seller, it is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the buyer's credit card/account. No refund will be made until the product is returned. The time for the credit card refunds to be reflected on the credit card accounts is at the discretion of the relevant bank. If so, the Bank makes the repayment to the buyer in installments. After the seller pays the entire product price to the bank at once, in case the installment expenditures made from the Bank's POS are returned to the buyer's credit card, the requested refund amounts are transferred by the Bank to the bearer's accounts in installments so that the parties involved do not become victims. , if the return date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month and the buyer will receive the installments paid before the return for another month after the sales installments are completed, equal to the number of installments he has paid before the return, and will be deducted from his current debts.
In case of the return of goods and services purchased with a
Card, the seller cannot make a cash payment to the buyer in accordance with the contract he has made with the Bank. In the event of a return transaction, the member workplace, namely the seller, will make the refund via the relevant software, and since the member workplace, the seller, is obliged to pay the relevant amount to the Bank in cash or as a deduction, the buyer cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure after the buyer pays the amount to the Bank at once. It is guaranteed for 2 years within the specified conditions:  The seller's warranty responsibility is only valid for consumers covered by the law numbered 4077. For commercial works, the provisions of the Turkish Commercial Code shall apply.
Article 11- Confidentiality

The information given by the buyer to the seller with the purpose of making payment with the information specified in this contract will not be shared with third parties by the seller.
Seller will only be able to disclose this information within the framework of the existence of an administrative / legal obligation.If the seller has the requested information within any legal investigation with documented investigative capacity, he can provide it to the relevant authority.
Buyer's information such as e-mail address, postal address and telephone are only used by the seller for standard product delivery and notification procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after approval.

Article 12- Authorized Courts and Enforcement Offices in Case of Dispute

Dispute arising from the implementation of this contract with Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade in December each year.